Privacy Policy

Your personal information is collected, used and shared when you visit, purchase and make payment from www.jyfoodlab.com, as described under this privacy policy.

1) What Do We Do with Your Information?

We will collect the information you provide such as name, billing address, delivery address, payment information, contact number and email address, when you place orders on our website. Some other information may include your device, your web browser, IP address, time zone and cookies installed on your device.

We use the information generally to fulfil all orders placed via our website, communicate with you, arrange for delivery, send order confirmation, invoice or receipt.

Besides, based on preferences you shared, our marketing team may send you new information or advertisement related to our products or services via email, SMS or WhatsApp from time to time, which you may choose to opt out by notifying us.

We will maintain your information for our records unless and until you ask us to delete this information.

2) Consent

How do you get my consent?

By creating an account, submitting an enquiry, subscribing to our newsletter or placing an order and entering your information through our website, social media channels, messaging platforms or chatbot, you acknowledge, consent and agree for JY Food Lab to collect, use, process, store and disclose your personal data for purposes including process and fulfil orders, arrange delivery, provide customer support, administer your account, maintain transaction records, comply with legal and regulatory requirements, improve our product, service, website functionality and customer experience, conduct analytics, customer segmentation, profiling and business intelligence activities, send order confirmation, service notification, invoice, receipt and customer satisfaction survey, provide personalized product recommendations and promotional offers, send newsletter, marketing communications, abandoned cart reminders, birthday reminder, other promotional materials via email, SMS, WhatsApp, social media messaging platforms, chatbots and other electronic communication channels.

How do I withdraw my consent?

If you wish to withdraw your consent, you may contact us at hello@jyfoodlab.com at anytime.

3) Disclosure

If you violate our Terms of Services or only when required by law, we may disclose your personal information.

4) Third-Party Services

Generally, third-party service providers engaged by us will collect, use and disclose your information only to allow them to perform services that they provide to us. Certain third- party service providers such as enterprise resource planning software, customer relationship management software, payment gateway or transaction processors have their own privacy policy with regards to the information we are required to provide to them for your purchases. Hence, we suggest you to read their privacy policy to better understand how your information would be handled by them. Some service providers might be located in different countries, where your information might be subject to the laws of such other countries when you proceed with an order or transaction. Once you are redirected to third-party website or application (where you have left our website), your information will no longer be governed by this Privacy Policy.

From time to time, you might be redirected away from our website when you click on certain links during your purchase, in which we will not be responsible for the privacy practices of other sites and we strongly encourage you to read their privacy statements.

5) Security

In order to protect your information, we will do our best to follow the industry practices and take reasonable precautions to make sure it is not lost, misused, inappropriately disclosed, altered or destroyed.

6) Age Of Consent

By browsing and using our website, you hereby confirm that you are at or above the age of majority in Malaysia and you hereby consent to allow any of your minor dependents to use this website.

7) Changes to This Privacy Policy

We reserve the rights to amend this privacy policy at any time without prior notice and we strongly encourage you to review it regularly. All changes and clarifications updated shall take effect immediately when posted on our websites.

General Enquiries

If you would like to access, amend or delete any information provided earlier, kindly contact us at hello@jyfoodlab.com